Methods of payment and ordering

The following methods of payment and ordering can be used.

Searching for Items

If you know the range name of the item you're looking for e.g. 'Sonoma' or 'Belgravia' you can type this in to the "search" function on the left-hand side of the screen and it will show all the results. Or you can type in an item design or material type, e.g. "mirrored" or "oak".

If you can't find what you're looking for in a particular range, please get in contact.

Payment and Ordering

Paypal - no account required, simply use the on-screen shop.

Credit or Debit card - make a note of the item or item numbers you would like to order then phone 0845 463 8847 to pay. (Local call rate. All cards except Amex accepted).

Cheque by post - simply write down which item or items you would like to order with your name, the delivery address and at least one phone number and send with a cheque made payable to The Furniture Factory Outlet to The Furniture Factory Outlet, Nortex Business Centre, 105 Chorley Old Road, Bolton, Lancashire BL1 3AS. (Please note items will not be dispatched until funds have cleared).

TEXT - Send a text to 07976 372584 and we'll call you back within 24 hrs

Bank Transfer - a payment can be made straight in to our bank account. Please contact us for details. (Please note items will not be dispatched until funds have cleared).

Cash on collection - a deposit of 50% will have to be made on ordering which can be done in person with prior arrangement only. (Please note that the warehouse is not a showroom and is often unmanned).

At least one contact phone number is needed in all cases

 

Slight seconds / Ex Display

The vast majority of our stock is brand new and boxed. If an item is a "slight second" or a return, this will be clearly displayed. If this is the case, the piece may have had some minor work done on it to restore it to its former glory. This could range from having fittings replaced or repaired, joints may have been glued back to their former strength, or the piece may have just needed a very good clean. More often than not, you would never know a piece was ever classed as a "slight second". If it has a more noticeable flaw than just a very minor small surface scratch, for example, this will always be made clear in the listing of the item. There won't be any nasty surprises. If for any reason you are not 100% satisfied, there is a full money back guarantee.

Solid Oak Items

Some of the supporting structure of these items, such as the base of a drawer in a chest, or strengthening struts, may not be solid oak.

 

Assembly

Generally the majority of items will arrive fully assembled. However, some items such as dining tables, wardrobes and beds may require some basic assembly. Instructions will be included.